Refund policy

30-Day Money-Back Guarantee

At HerbalGo, we’re committed to your satisfaction. If you’re not completely happy with your Herbalife product purchase, you can return it within 30 days of receiving it for a full refund or exchange. To begin the return process, simply contact us to request a Customer Refund Form and we’ll provide you with the return address. Just send the completed form along with the product to us.

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Product Exchange Policy

Need to exchange a product? No problem. You can request an exchange for any Herbalife nutrition or personal care item within 30 days of receiving it. Contact us and our team will guide you through the process. We’ll even cover the cost of return shipping for your convenience.

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Damaged or Defective Items

If your order arrived damaged or defective, we’ll make it right. Let us know within 30 days of receiving the product and we’ll send you a replacement at no additional cost. We’ll also cover the return shipping for the damaged item.

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Lost or Stolen Returns

Please note that HerbalGo is not responsible for any lost or stolen return shipments. To ensure your return arrives safely, we recommend using a tracked and insured shipping method with delivery confirmation.

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Processing Time

Once we receive your returned item at our warehouse, we typically process refunds or exchanges within 2 business days. Please be aware that there may be a short delay between the delivery of your return and our confirmation of receipt.